Privacy Policy

1. Who this policy covers

This Privacy Policy applies to visitors of vruushal.com, prospective and current clients of VRUUSHAL, and — where relevant to services like WhatsApp Business, Bulk SMS, and Email Marketing — the end customers our clients message using tools we set up or manage on their behalf. Where we act as a data processor for a client's customer data, that client's own privacy policy governs how their customers' data is used; this policy covers how VRUUSHAL itself handles data.

2. Information we collect

We collect information in a few different ways, depending on how you interact with us:

• Information you provide directly, such as your name, business name, email, and phone number when you fill out a contact or audit request form
• Information collected automatically when you visit our website, such as pages viewed, referral source, and general device/browser information via analytics tools
• Information shared as part of an active client engagement, such as access credentials to ad accounts, CRM systems, or messaging platforms needed to deliver our services
• Communication records, including WhatsApp, email, or call logs, where relevant to delivering or improving a service

3. How we use information

We use the information we collect to respond to enquiries, deliver and improve the services described on this site, communicate with clients about ongoing work, and — where consented to — send relevant updates or offers. We do not sell personal information to third parties.

4. How we share information

We share information with third-party platforms strictly necessary to deliver a service — for example, Meta, Google, or a client's chosen CRM provider — under those platforms' own data handling terms. We do not share client or visitor data with unrelated third parties for their own marketing purposes.

5. Data security

We apply reasonable technical and organizational measures to protect information from unauthorized access, alteration, or disclosure, including access controls on client systems we're granted access to and secure handling of credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it over time. You can control cookie preferences through your browser settings.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, satisfy legal obligations, or resolve disputes, after which it is deleted or anonymized.

8. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected with an updated "last updated" date at the top of this page.

10. Contact us

Questions about this policy can be sent to hello@vruushal.com or via the contact form on this site.